SMART tag™ Q&A
A: The SMART tag Parent Notification system is designed so that drivers follow their routes exactly as routed in the District’s routing system. In some cases (accidents, traffic, constructions, etc) it is necessary for the driver to deviate from their designated path and approach the stop from another direction. If there is deviation in the direction that the bus is routed to approach the path the system will not be triggered to send out the 15 minute arrival notification. Please contact your Feeder Transportation Center if this occurs on a regular basis.
A: If all of your children are not displayed when viewing your account, it is probably due to the
security protocols of the SMART tag™ system. When our system does not receive identical parent
and address information in the profile of each of your children, it will not link them together into
one account. The reason for slightly different information or spelling is usually due to each child’s
information being entered differently by the registrar at their specific campus. If you are the first parent to register for your child, you can click “Add Student” from the “Students” page on your Account. You can visit the student page here: https://parent.smart-tag.net/ Student/Children
If you are the second parent to register for your child, either the first parent can add children to your account, or you can contact your child’s campus to have them add your child to your account.
A: SMART tag™ currently only supports one (1) cell phone number per Parent Portal Account.
However, a second parent, family member or guardian can create their own Parent Portal Account and register their own cell phone number. There is a limit of two (2) Parent Portal Accounts for each student, and therefore a limit of two (2) cell phone numbers per student.
A: You can create one (1) additional Parent Portal Account by following the same registration
process the first parent did using the following link: parent.smart-tag.net/Home/SelectDistrict. After entering the required information for one (1) child, you’ll receive a message that “an existing parent account exists for this student, would you like to create a 2nd parent account?”. You can then create a username/password to create your account.
Please Note: This will only register you as the parent for one (1) child. If you have other children that
you need to add to your account, the first parent that registered can add your other children to your
You can also contact your child’s campus or school district transportation department and request
they add you as a co-parent for any additional students you need to add to your account.
A: YES – Your child will still be allowed to ride the bus if their SMART tag™ card has been lost or misplaced. SMART tag™ has been designed with a backup feature so that a driver can “manually load and unload” a student assigned to a bus that does not have their SMART tag™ card. However, that feature is not meant to be used as an ongoing alternative to a student using their card. SMART tag™ has been designed to be a very fast and efficient student ridership authorization system when students use their SMART tag™ card. When a student does not have their card when riding the bus, the driver must take the time to very fast and efficient student ridership authorization system when students use their SMART tag™ card. When a student does not have their card when riding the bus, the driver must take the time to search on the tablet for the student’s name and manually load them onto the bus, and then take the time to repeat that same process when the student is unloading off of the bus. When that process is repeated for multiple students, it delays the timing of the route so that the bus arrives late at all their subsequent stops. If your child loses or misplaces their SMART tag™ card, please replace it as soon as possible to help ensure the system runs as designed and the bus arrives at the stops on time.
A: There could be several reasons why you are not receiving SMART Alerts. Please verify the
following information to make sure your account is set up correctly to receive alerts.
• Ensure you have the correct phone number on the account.
• Ensure you have the correct phone carrier selected.
• Ensure that you have completed the verification process for your phone number.
• Verify that SMART Alerts are checked for each individual student, including AM and PM if desired If the preceding information is correct and you are still not receiving SMART Alerts, the issue may be that your child is not assigned to the correct bus route. Please contact your school district’s transportation department office so that they can determine if your child is assigned to the correct bus route.
If all the aforementioned information is verified to be correct, please email support@
smart-tag.net and provide the following information:
• Brief description of the issue
• Your child’s school district
• Your child’s Student ID Number
A: If your child’s school district allows parents to edit the Guardian list, you will see this option
available on your Guardians page while logged into your Parent Portal Account. If you do not see an option to add/edit the guardian list, please contact your student’s district’s transportation office and they will be able to update the guardian list for you.
A: Please contact your Campus and confirm the correct address
Is in the school district’s Student Information System. Once confirmed, your new address will be updated in the SMART tag™ system within 24-48 hours.
A: This means that the SMART tag system does not recognize this location as an assigned stop on
your child’s bus route. This is usually caused by a data discrepancy between where the driver is
stopping, versus what location is established in the district’s routing software. You can contact your transportation department to verify your child’s Pick-up / Drop-off location is set correctly.