Benefits Contacts

Blue Cross and Blue Shield of Texas Customer Service:

Blue Premier HMO: 1-877-299-2377
Blue Essentials HMO: 1-877-299-2377
Blue Choice PPO HDHP: 1-800-521-2227

Customer Service hours are Monday-Friday, 8:00 a.m.-8:00 p.m.

Blue Access for Members (BAM) personalized member website: bcbstx.com
Behavioral/Mental Health: 1-800-528-7264
Ovia Maternity Support Program: 1-888-421-7781

Virtual Visits
You have multiple options for starting your Virtual Visit:

1) Sign in to your Blue Access for Members (BAM) account. On the BAM homepage dashboard, select Find Care > Virtual Visits. Click the button to Schedule a Virtual Visit and sign up on the MDLIVE website. OR

2) Call MDLIVE at 1-888-676-4204 OR

3) Go to MDLIVE.com/bcbstx OR

4) Text BCBSTX to 635-483 OR

5) Download the MDLIVE app

OptumRx Customer Service: 1-844-722-1702

Optum Specialty Pharmacy: 1-877-656-9604

Click herepdf to view a list of covered medications (formulary).

Click herepdf to view a list of medications that are not covered (exclusions).

Aetna Dental Member services: 1-877-238-6200

VSP/Ameritas: 1-800-877-7195

First Financial Administrators: 1-866-853-3539

Click here to view a list of eligible expenses.

Click here to check your balance online.

First Financial Administrators: 1-866-853-3539

Click here to check your balance online.

America’s Choice Healthplans: 1-866-317-0167

The Employee Assistance Program (EAP) provides free, confidential support to help manage life’s daily challenges. It’s available 24/7/365 to all full-time Conroe ISD employees and their families, including any member of the household and children up to age 26, even if the child does
not live with you.

Concerns an EAP can help with include: anxiety, anger management, depression, family counseling, grief, job stress, marital concerns, stress management, substance abuse, and work-life balance. Watch the orientation video to learn more.

Contact SupportLinc anytime, day or night, 365 days a year:

• Phone: 1-800-475-3EAP(3327)
• Web: www.supportlinc.com
• Mobile app: eConnect Mobile by CuraLinc Healthcare
• Twitter: @supportlinc
• CISD SSO Portal: Use the EAP tile on the District Quick Links tab

Teacher Retirement System of Texas: 1-800-223-8778

First Financial Administrators: (FFA) 1-800-523-8422

TCG Administrators (457 Plan): 1-800-943-9179

JR Cornejo (Senior Account Executive, FFA): 903-245-3889

TCG Administrators: 1-800-943-9179

Visit the Region 10 RAMS website to access your account, add beneficiary information, download forms, and more.

HRLeaves@conroeisd.net

936-709-7823 (phone)

936-709-7950 (confidential fax)

HRWorkersComp@conroeisd.net

936-709-7841 (phone)

936-709-7950 (confidential fax)