Benefits

Annual enrollment for the 2023-2024 plan year ended July 31, 2023. You may only make changes outside of the annual enrollment period if you experience a qualifying life event. For example, marriage, divorce, birth or adoption of a child, death of a covered dependent, or a change in your spouse’s employment status. You have 30 calendar days after the event date to notify the Conroe ISD Benefits Office and make changes to your benefits (the notification period for Medicaid and CHIP eligibility is 60 days). To request a change, send an email to BenefitsOffice@conroeisd.net or call 936-709-7808.

Medical/Pharmacy: Because of the pharmacy benefits manager change from OptumRx to Prime Therapeutics effective September 1, 2023, Blue Cross and Blue Shield of Texas will mail new ID cards to all medical plan participants with coverage as of this date. Cards are expected to arrive by the end of August. It is important that you present your new ID card for all medical services and prescriptions beginning September 1, 2023. You will use the same card for medical and pharmacy benefits.

Dental: Aetna does not mail dental ID cards but will mail a welcome letter at the beginning of each plan year. You may print a physical card online by logging into your account at www.aetna.com.

Vision: ID cards are not required to use your VSP vision benefits, but you can print one by going to www.vsp.com and logging into your account. To find a doctor in network, go to www.vsp.com and click on ‘Find a Doctor’ (don’t log in). Enter your ZIP code and click the ‘Search’ button. A list of providers in your area will be displayed. Call a provider on the list and tell them you have VSP coverage.

New flex and HSA cards are only issued at initial enrollment and when they expire. If you need a replacement card, call First Financial Administrators at 866-853-3539 or log into your account at www.ffga.com.

Virtual Visits with MDLive allow you to talk with a doctor by phone or video 24/7 and are free for Blue Choice PPO HDHP, Blue Essentials HMO, and Blue Premier HMO plan members. You can meet with the next available professional or make an appointment.

You have multiple options for starting your Virtual Visit:

1) Sign in to your Blue Access for Members (BAM) account using this link. On the BAM homepage dashboard, select Find Care > Virtual Visits. Click the button to Schedule a Virtual Visit and sign up on MDLive’s website. OR

2) Call MDLive at 1-888-676-4204 OR

3) Go to MDLive.com/bcbstx OR

4) Text BCBSTX to 635-483 OR

5) Download the MDLive app

The Conroe ISD Employee Health & Wellness Center is closed. If you used the Center for primary care, you will need to locate a primary care physician (PCP) within your plan’s network. If you used the Center for acute care to treat minor illnesses and injuries, we encourage you to consider using BCBSTX Virtual Visits through MDLIVE®. These visits are free to Blue Premier HMO and Blue Essentials HMO members and at a low cost to Blue Choice PPO HDHP members. Or visit a local convenience clinic or urgent care center in your plan’s network.

If you need to request medical records, please call Memorial Hermann Medical Group at 281-890-6446 or send an email to mhmgmedicalrecords@memorialhermann.org.