Benefits

The EAP provides free, confidential support to help manage life’s daily challenges. Available 24/7/365 to all full-time Conroe ISD employees and their families, including any member of the household and children up to age 26, even if the child does not live with you. EAP resources can help you with the following during the COVID-19 pandemic:

• Telephone or video counseling
• Digital therapy (Digital Behavioral Health [Animo] and Text Therapy [Textcoach])
• Elder and Child Care Referrals to Professional Local Resources
• Free Legal and Financial Consultations
• Easy to use web and mobile platforms to access care, resources, and guidance

Phone: 1-800-475-3EAP (3327)
Web: www.supportlinc.com
Email: support@curalinc.com
Mobile app: eConnect Mobile by CuraLinc Healthcare
Twitter: @supportlinc
CISD SSO Portal: Use the EAP tile on the District Quick Links tab

Click here to visit the CISD Roadmap to Reopening website, Employees page.

UnitedHealthcare is committed to helping protect your health by enabling you with access to the right care, including from the comfort of your home.

Cost sharing waived for COVID-19 tests and testing-related visits
If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough, or difficulty breathing, call your health care provider right away. If you develop emergency warning signs, get medical attention immediately: trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face, and other severe and concerning symptoms.

Cost sharing for COVID-19 testing and testing-related visits is waived during this national emergency, whether the testing related-visit is received in a health care provider’s office, an urgent care center, an emergency department, or through a telehealth visit. The waiver applies to all plans, including the Choice Plus HDHP, through April 20, 2021.

Virtual Visits
Access health care providers from the comfort of your home through digital audio-visual technologies, such as FaceTime, Skype, Zoom, or dedicated telehealth applications.

• 24/7 Virtual Visits through designated telehealth providers: While these visits cannot be used to test for or treat COVID-19, they can be useful in determining if you should call your local health care provider regarding COVID-19 testing. These visits are also ideal for urgent care treatment of other illnesses, like the seasonal flu, allergies, pink eye and more. The cost of a Virtual Visit with a designated UnitedHealthcare telehealth provider is $15 for Charter Kelsey-Seybold and Nexus ACO R Memorial Hermann plan members, and it is 30% after deductible for Choice Plus HDHP members. To access the benefit, sign in to your health plan account at myuhc.com.
• Telehealth visits with your medical provider: Many local medical providers are now offering telehealth visits for both COVID-19 and other health needs, keeping you in your home while still receiving the care you need. If you need medical care, call your local medical provider and ask about telehealth options. The cost of care is the same as your in-office copay/coinsurance.

Early prescription refill
If you need an early prescription refill, you may request one through your pharmacy. Consider your current supply and near-term medication needs to determine if you should refill early. Pharmacy delivery is available through Optum Home Delivery by signing in to your health plan account at www.myuhc.com and selecting this option. Pharmacy delivery is also available through some retail pharmacies.

Additional resources for members

• Access your health plan account: Sign in to your health plan account at myuhc.com to find network health care providers, understand benefits coverage, manage prescriptions, and more.
• Call a UnitedHealthcare advocate: If you have health benefits questions, need help finding a health care provider or would like to talk to a nurse, call the phone number on your UnitedHealthcare member ID card.
• Download the free Sanvello app: Use this app to access on-demand help with stress, anxiety, and depression. Read morepdf.
• Get emotional support: Call the UnitedHealthcare emotional support line any time at 1-866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts, is free of charge, and is open to anyone.
• Learn about COVID-19 Resources: View updates and FAQs at https://www.uhc.com/health-and-wellness/health-topics/covid-19.

The following changes are in effect until further notice to prevent the potential spread of Coronavirus Disease 2019 (COVID-19):

• Updated January 11, 2021: Walk-in patients for sick visits and acute care needs will now be accepted up to 45 minutes prior to closing time, or when the clinic reaches maximum capacity. We encourage patients to call ahead for availability and to discuss the COVID-19 screening protocols.Based on CDC guidelines, if you think you may have COVID-19 and are experiencing minor symptoms, Memorial Hermann recommends you utilize virtual care options to consult with a healthcare provider to determine if testing for COVID-19 is appropriate and self-quarantine at home for at least 10 days after the start of symptoms, if you do not have a negative COVID test result. For severe symptoms, call ahead to your local Emergency Center prior to arriving or dial 911 if you need emergent care.

  Physicals, well-person, follow-up, and chronic care visits should be scheduled in advance.

• Visitors are not allowed to enter the clinic. The only exception is for pediatric patients, who may be accompanied by one visitor (parent or guardian). Patients with a disability or other medical condition who need assistance communicating with staff will be
  evaluated for potential visitor exceptions on a case-by-case basis. Any visitor required to accompany a patient will be screened – a brief questionnaire and temperature reading – prior to being allowed back to the exam room.
• To access virtual visits, your health information, and more, sign up for an Everyday Well account at http://www.memorialhermann.org/everydaywell/signup/.

Your wellness center staff is committed to providing continuous care in a safe environment, and they are returning all messages as quickly as possible. For the latest information from Memorial Hermann, please go to http://www.memorialhermann.org/coronavirus/?ticker=covid-19. Additional resources and ideas from this site include:

• COVID-19: A Glossary
• COVID-19 Facts vs Myths: Insight from an Infectious Disease Specialist
• ‘Self-Quarantine’: What Does It Mean and How to Get It Right
• Your Risk for COVID-19
• What a Stay at Home, Work Safe Order Means and How It Applies to You
• COVID-19: Alternatives to Handshakes to Avoid Swapping Germs
• Flu vs COVID-19: What You Should Know
• How to Talk to Your Kids about Coronavirus Disease 2019 (COVID-19)
• Keeping Calm Under Stress
• 5 Ways to Beat Cabin Fever in Self-Quarantine
• Meditation for Beginners

All symptomatic Conroe ISD employees will be given instructions to be tested for COVID-19, if testing in the community remains available. Employees should contact their supervisor if they cannot pass the Employee Check-in Screener so the appropriate protocols can be followed.

For up-to-date information about the COVID-19 vaccine, including who is eligible and where to obtain it, please visit the Texas Department of State Health Services and Centers for Disease Control and Prevention websites.

If you are enrolled in the voluntary American Fidelity group disability insurance or Aetna hospital indemnity plan, please use the link below to access a list of frequently asked questions about plan benefits.

American Fidelity Disability Insurance

Aetna Hospital Indemnity Plan

Remember, the Centers for Disease Control and Prevention (CDC) remains your best resource for COVID-19 updates, including how to protect yourself and what to do if you are sick. For the most current information, please go to https://www.cdc.gov/coronavirus/2019-ncov/index.html.

Additional resources for Texas and our local area are:

• Montgomery County Public Health District
  online: https://mcphd-tx.org/
  phone: 1-888-825-9754
• Texas Health and Human Services: https://dshs.texas.gov/coronavirus/
• Texas Health and Human Services 2-1-1 (free, anonymous social service hotline available 24/7/365):
  online: https://www.211texas.org/
  phone: dial 2-1-1 or 1-877-541-7905

Rally Health, a UnitedHealth Group company, created the “Let’s Stay Well Together” website to provide useful wellness articles and tips, COVID-19 information, and fun home workouts during the current global pandemic. The free site is available to everyone, regardless of whether you are enrolled in a UnitedHealthcare medical plan or participating in its Real Appeal program.