Have a question or need help?
The Benefits Office is available Monday-Thursday from 7:30 a.m.-5:30 p.m.
To contact our office, please send an email to BenefitsOffice@conroeisd.net or call 936-709-7808.
2020-2021 Group Health Plan Rates
At its April meeting, the CISD Board of Trustees approved the 2020-2021 group health plan rates and plan designs. UnitedHealthcare will continue administering the self-funded plan with the three existing plan options: Charter Kelsey-Seybold, Choice Plus HDHP, and Nexus ACO R Memorial Hermann. Please use the link below to view the rates and designs. Changes are identified in bold, red text.
Resources During the COVID-19 Pandemic
We encourage you to use the information and resources below to help you during the COVID-19 pandemic.
The EAP provides free, confidential support to help manage life’s daily challenges. Available 24/7/365 to all full-time Conroe ISD employees and their families, including any member of the household and children up to age 26, even if the child does not live with you. EAP resources can help you with the following during the COVID-19 pandemic:
- Telephone or video counseling
- Digital therapy (Digital Behavioral Health [Animo] and Text Therapy [Textcoach™])
- Elder and Child Care Referrals to Professional Local Resources
- Free Legal and Financial Consultations
- Easy to use web and mobile platforms to access care, resources, and guidance
Phone: 1-800-475-3EAP (3327)
Mobile app: eConnect® Mobile by CuraLinc Healthcare
CISD SSO Portal: Use the EAP tile on the District Quick Links tab
UnitedHealthcare is committed to helping protect your health by enabling you with access to the right care, including from the comfort of your home.
Cost sharing waived for COVID-19 tests and testing-related visits
If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough, or difficulty breathing, call your health care provider right away. If you develop emergency warning signs, get medical attention immediately: trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face, and other severe and concerning symptoms.
Cost sharing for COVID-19 testing and testing-related visits is waived during this national emergency, whether the testing related-visit is received in a health care provider’s office, an urgent care center, an emergency department, or through a telehealth visit. The waiver applies to all plans, including the Choice Plus HDHP, through June 18, 2020.
Access health care providers from the comfort of your home through digital audio-visual technologies, such as FaceTime, Skype, Zoom, or dedicated telehealth applications.
- 24/7 Virtual Visits through designated telehealth providers: While these visits cannot be used to test for or treat COVID-19, they can be useful in determining if you should call your local health care provider regarding COVID-19 testing. These visits are also ideal for urgent care treatment of other illnesses, like the seasonal flu, allergies, pink eye and more. The cost of a Virtual Visit with a designated UnitedHealthcare telehealth provider is $15 for Charter Kelsey-Seybold and Nexus ACO R Memorial Hermann plan members, and it is 30% after deductible for Choice Plus HDHP members. To access the benefit, sign in to your health plan account at myuhc.com.
- Telehealth visits with your medical provider: Many local medical providers are now offering telehealth visits for both COVID-19 and other health needs, keeping you in your home while still receiving the care you need. If you need medical care, call your local medical provider and ask about telehealth options. The cost of care is the same as your in-office copay/coinsurance.
Early prescription refill
If you need an early prescription refill, you may request one through your pharmacy. Consider your current supply and near-term medication needs to determine if you should refill early. Pharmacy delivery is available through Optum Home Delivery by signing in to your health plan account at www.myuhc.com and selecting this option. Pharmacy delivery is also available through some retail pharmacies.
Additional resources for members
- Access your health plan account: Sign in to your health plan account at myuhc.com to find network health care providers, understand benefits coverage, manage prescriptions, and more.
- Call a UnitedHealthcare advocate: If you have health benefits questions, need help finding a health care provider or would like to talk to a nurse, call the phone number on your UnitedHealthcare member ID card.
- Download the free Sanvello app: Use this app to access on-demand help with stress, anxiety, and depression. Read more.pdf
- Get emotional support: Call the UnitedHealthcare emotional support line any time at 1-866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts, is free of charge, and is open to anyone.
- Learn about COVID-19 Resources: View updates and FAQs at https://www.uhc.com/health-and-wellness/health-topics/covid-19.
Kelsey-Seybold Clinic Updates, New Patient Protection Measures in Place (May 12, 2020)
With the recent guidance issued by Governor Greg Abbott, we have begun the process of adding in-clinic appointment options. We will expand and increase in-person exams and visits as part of our phased reopening process over the next several weeks to help ensure patients and our workforce are protected. Virtual Visits will continue to be available to all patients and we encourage you to consider receiving care virtually if you are able to do so. We will continue to require a virtual visit for patients with upper respiratory or COVID-19 related symptoms (learn more herepdf). Patients can continue to call our 24/7 Contact Center at 713-442-0000 with questions or to schedule an in-clinic or virtual appointment. Patients can also log into their MyKelseyOnline account to schedule appointments and conduct virtual visits.
All patients two years and older will be required to wear a face mask at all times while at the Clinic, and we are asking patients and employees to continue practicing social distancing of 6 feet while checking in, or waiting in the lobby areas.
Ambulatory Surgery Centers (ASC): Our ASCs have started a phased reopening process to help ensure the safety of our patients while we increase scheduling of outpatient procedures over the coming weeks. Patient safety is our top priority and we are committed to a safe and measured reopening of our outpatient surgery centers to continue to safely deliver high quality care to patients.
Diagnostic Screening and Testing: Diagnostic testing and procedures are available, and we are following national and state guidance to help safely care for patients who need diagnostic testing.
Preventive Health Appointments: Patients 64 years old and younger will be available to schedule beginning May 18. Preventative care appointments for patients 65 years and older will be available beginning June 1.
Care and Screening for COVID-19 Symptoms:
Providing safe, high-quality care to our patients is our number one priority. All Clinics are taking the following measures to help protect patients and Kelsey-Seybold employees as we increase in-person care, diagnostic screening and tests, preventive health exams, and outpatient surgeries.
Measures Being Taken to Keep Patients Safe at Our Clinics:
- All Kelsey-Seybold providers and employees will wear face masks and may be using other personal protective equipment including gloves, gowns, other face protection, and eyewear.
- Employees are screened daily when entering the clinic, which includes temperature checks.
- Kelsey-Seybold will monitor in-person appointment scheduling to help accommodate appropriate social distancing while patients are in the clinic. We continue to encourage patients to conduct their appointment virtually if they can do so and if it is medically appropriate.
- We have increased the frequency of our sanitizing and disinfecting procedures for our equipment and surfaces.
- We will continue to assess new processes to limit patient exposure to COVID-19 while in our clinics and will adjust operations as needed to help improve patient safety.
The following changes are in effect until further notice to prevent the potential spread of Coronavirus Disease 2019 (COVID-19):
- Walk-in patients will not be accepted at this time. Only patients with appointments
made by telephone directly with the clinic will be seen, and virtual visits are strongly
encouraged during this time. Please call 281-465-2873 for scheduling options.
- Visitors are not allowed to enter the clinic. The only exception is for pediatric patients,
who may be accompanied by one visitor (parent or guardian). Patients with a disability
or other medical condition who need assistance communicating with staff will be
evaluated for potential visitor exceptions on a case-by-case basis. Any visitor required
to accompany a patient will be screened â a brief questionnaire and temperature
reading â prior to being allowed back to the exam room.
- To access virtual visits, your health information, and more, sign up for an Everyday Well account at http://www.memorialhermann.org/everydaywell/signup/.
Your wellness center staff is committed to providing continuous care in a safe environment, and they are returning all messages as quickly as possible. For the latest information from Memorial Hermann, please go to http://www.memorialhermann.org/coronavirus/?ticker=covid-19. Additional resources and ideas from this site include:
- COVID-19: A Glossary
- COVID-19 Facts vs Myths: Insight from an Infectious Disease Specialist
- ‘Self-Quarantine’: What Does It Meanâand How to Get It Right
- Your Risk for COVID-19
- What a Stay at Home, Work Safe Order Means and How It Applies to You
- COVID-19: Alternatives to Handshakes to Avoid Swapping Germs
- Flu vs COVID-19: What You Should Know
- How to Talk to Your Kids about Coronavirus Disease 2019 (COVID-19)
- Keeping Calm Under Stress
- 5 Ways to Beat Cabin Fever in Self-Quarantine
- Meditation for Beginners
COVID-19 screening and testing is available to CISD employees at the Lone Star Family Health Center – Conroe location.
- Monday thru Friday: 8:00 am – 9:00 pm
- Saturday: 9:00 am – 1:00 pm
No out of pocket cost.
Remember, the Centers for Disease Control and Prevention (CDC) remains your best resource for COVID-19 updates, including how to protect yourself and what to do if you are sick. For the most current information, please go to https://www.cdc.gov/coronavirus/2019-ncov/index.html.
Additional resources for Texas and our local area are:
- Montgomery County Public Health District
- Texas Health and Human Services: https://dshs.texas.gov/coronavirus/
- Texas Health and Human Services 2-1-1 (free, anonymous social service hotline available 24/7/365):
phone: dial 2-1-1 or 1-877-541-7905
Rally Health, a UnitedHealth Group company, created the “Let’s Stay Well Together” website to provide useful wellness articles and tips, COVID-19 information, and fun home workouts during the current global pandemic. The free site is available to everyone, regardless of whether you are enrolled in a UnitedHealthcare medical plan or participating in its Real Appeal program.
Conroe ISD Employee Health and Wellness Center
19675 I-45 South, Suite 100
(on the Oak Ridge Elementary School campus)
Go to clinic website
Mon/Tues/Wed/Thur – 7 a.m. to 6 p.m.
Friday – 7 a.m. to 4 p.m.
Saturday – 7:30 a.m. to 12:30 p.m.
Sunday – Closed
Eric Munchrath, MSN, RN, FNP-C, LP
Andrea Scace, MSN, RN, FNP-BC
Claudia Castillo, MSN, RN, FNP-C
$10 for Conroe ISD medical plan members
$50 for all other Conroe ISD employees
Employee Assistance Program
Life can be a juggling act. It takes time and energy to balance your work, family, and personal challenges. To help manage life’s daily challenges, Conroe ISD is pleased to make the SupportLinc employee assistance program (EAP) available to you. The program offers confidential, professional support and resources at no cost to you and your family (any member of your household and your children up to age 26, even if the child does not live with you).
Concerns an EAP can help with include: anxiety, anger management, depression, family counseling, grief, job stress, marital concerns, stress management, substance abuse, and work-life balance. Watch the orientation video to learn more.
To get started, call 1-800-475-3EAP (3327) or connect online using the button below. You can contact SupportLinc anytime, day or night, 365 days a year.
The links in this section require the use of Adobe Acrobat Reader.
Follow this link to install the latest version of Adobe Acrobat Reader.
- You are responsible for completing online enrollment, even if you decline all coverage, within 31 calendar days of your date of hire. Failure to enroll within this time frame will result in forfeiture of benefits until the next open enrollment period.
- Changes are not permitted unless you experience a qualifying event and request a change of election within 31 calendar days of the event. Please review the Guidelines for Change of Electionpdf for additional information.
- Full-Time Employees: Premiums are due beginning on the first day of coverage. Therefore, a delay in enrollment may result in an increased deduction on the first paycheck following successful enrollment in order to collect any premium(s) not previously deducted. The first payroll deduction of premium(s) is determined by the Conroe ISD Pay Schedulepdf (261-day employeespdf). You may refer to the Benefits Enrollment/Deduction Schedulepdf for more details on these timelines.
- Part-Time, Substitute, and Temporary Employees: Premiums are due by the 20th day of each preceding month (i.e., November premium due by October 20). If you are enrolling on or after the 20th day of the month, you must submit payment for one calendar month immediately upon completion of your enrollment. All premiums must be mailed to the District’s third party administrator. If you fail to pay the monthly premiums in a timely manner, the District will proceed with the coverage cancellation process. Effective September 1, 2019, you must work 52 hours per month to maintain eligibility for the medical plan. To meet this requirement, substitutes must work a minimum of six full workdays each month.
- To log in to the online insurance enrollment system, you will need to use either your Conroe ISD Employee Identification Number (EIN) or your Social Security Number. Your PIN is a 6 digit sequence of the last 4 digits of your Social Security Number followed by the last 2 digits of your birth year.
- For technical assistance with the enrollment site, please call First Financial Administrators toll-free at 1-855-523-8422.
UnitedHealthcare Medical Plans Effective September 1, 2019:
UnitedHealthcare Medical Plans Effective September 1, 2020:
Annual Enrollment 2020-2021
Once a year, from July 1 through July 31, you have the opportunity to review, change, or continue your benefits for the coming year. You are required to submit enrollment selections during this time, even if you do not elect any coverage through the District, or you wish to keep your coverage the same. Elections saved as of 11:59 p.m. CDT on July 31, 2020, will take effect September 1, 2020, and continue through August 31, 2021.
If you participate in a flexible spending account (health FSA and/or dependent care FSA), health savings account (HSA), or the Conroe ISD Alternate Plan, you must re-enroll in these benefits annually.
After July 31, you may only make changes if you experience a qualifying event, such as marriage, divorce, birth or adoption of a child, death of a covered dependent, or a change in your spouse’s employment status, to name a few. You have 30 days from the event date to notify the Conroe ISD Benefits Office and make changes to your benefits. The notification period for Medicaid and CHIP eligibility is 60 days.
Packets containing the annual enrollment brochure and 2020-2021 Employee Benefits Quick Reference Guide were mailed June 12, 2020. To access these documents electronically, please use the following links:
2020-2021 Annual Enrollment Brochurepdf
2020-2021 Employee Benefits Quick Reference Guide for Full-Time Employeespdf
2020-2021 Employee Benefits Quick Reference Guide for Substitute, Part-Time, and Temporary Employeespdf
- Go to ffga.benselect.com/Enroll.
- Enter your CISD employee ID number, or full Social Security number (SSN) without any dashes, in the appropriate box.
- Enter your six digit PIN (last four digits of your Social Security number, followed by the last two digits of your birth year) in the appropriate box.
You do not have to be on the District network to log in to the benefits enrollment site.
For technical assistance with the enrollment site, please call the FFenroll Help Desk at 1-855-523-8422. Representatives are available Monday through Friday from 7:00 a.m. to 5:00 p.m.
You will have computer access to complete the online enrollment process at Conroe High School Library and The Woodlands College Park High School Library from July 6-31. Representatives from First Financial, the District’s third party administrator, will be available to help with enrollment and answer questions about voluntary benefit plans. Refer to the schedule below for specific dates and times.
Appointments for in-person assistance should be scheduled in advance, and only the employee should attend. You may schedule an appointment using the online appointment scheduler or by calling First Financial at 1-855-523-8422. Guidelines for entering Conroe ISD facilitiespdf must be followed, so a mask or face covering should be worn, screening questions must be answered upon entry, and proper social distancing must be practiced. District facilities will continue to be cleaned, including bathrooms, doorknobs, and other commonly touched surfaces.
Monday-Thursday, July 6-9, 7:30 a.m.-5:30 p.m.
Monday-Thursday, July 13-16, 7:30 a.m.-5:30 p.m.
Monday-Friday, July 20-24, 8:00 a.m.-4:30 p.m.
Monday-Friday, July 27-31, 8:00 a.m.-4:30 p.m.
*Spanish speaking assistance will be available on Mondays at Conroe High School only.
Conroe High School is located at:
3200 West Davis St., Conroe, TX 77304
The Woodlands College Park High School is located at:
3701 College Park Dr., The Woodlands, TX 77382
Note: On-site assistance will not be available at The Woodlands College Park High School on July 6 due to building maintenance. We apologize for any inconvenience.
You may also receive enrollment support over the phone by calling the First Financial Enrollment Assistance Center at 1-855-765-4473. Representatives are available Monday-Friday, 8:00 a.m.-5:00 p.m. There is an option to leave a voice message for a representative to return your call as soon as possible, or the next business day if it is after hours.
For technical assistance with the enrollment site (password help, site errors, etc.), please call the FFenroll Help Desk at 1-855-523-8422 or send an email to firstname.lastname@example.org. Help Desk representatives are available Monday-Friday, 7:00 a.m.-5:00 p.m.
If you have questions about medical and pharmacy benefits, please email UnitedHealthcare at email@example.com. Our UnitedHealthcare team will email a response, and if needed, they will schedule a phone or video conference with you. UnitedHealthcare representatives cannot assist you with the online enrollment process.
Note: Whether you self-enroll or seek enrollment assistance, you are responsible for the selections submitted in the online enrollment system. You should review the Benefit Confirmation/Deduction Authorization statement carefully to ensure it accurately reflects the coverage you want in effect or wish to decline as of September 1, 2020.
July 1 — Enrollment begins
July 31 — Last day for enrollment and changes
August 20 — September medical premium payment due to First Financial (part-time and substitute employees)
August 31 — Last day to submit evidence of insurability, if required (listed as “requested” on enrollment confirmation statement)
September 1 — Effective date of 2020-2021 plan year. Review your paycheck deductions to ensure annual enrollment selections are reflected (full-time employees).
The following changes will take effect September 1, 2020:
Group Health Plan
- Premium increases for all coverage tiers
- Deductible and out-of-pocket maximum increases
- Charter Kelsey-Seybold and Nexus ACO R Memorial Hermann plans:
- Office visit copay increases
- Specialist visit copay increases
- Emergency room copay increases
- Choice Plus HDHP: HSA contribution limit increases
Voluntary Plan Options (full-time employees)
- Increase in dental premiums
- Health FSA contribution limit increase
- Cancer insurance carrier change from Allstate to Guardian. Lower rates and no medical questionnaire! All employees who apply will be accepted; no applications will be denied.
- If you currently have group cancer insurance, your Allstate coverage will terminate August 31, 2020. You have two options:
- Enroll in group cancer insurance with the new carrier, Guardian. You will not be subject to pre-existing condition provisions, and your premiums will be payroll deducted. OR
- Continue coverage with Allstate. If you have a GVCP2 policy that was issued prior to September 1, 2012, you will need to contact Allstate at 1-800-521-3535 to request conversion to an individual policy. If you have a GVCP3 policy that was issued on or after September 1, 2012, you will need to complete the Authorization for Automatic Payment of Premium and return it to Allstate. The form is available online at www.conroeisd.net/department/hr/benefits-forms/. The last payroll deduction for Allstate cancer insurance premiums will occur August 14, 2020.
- If you do not currently have cancer insurance, you will be treated as a new applicant — guaranteed coverage, subject to pre-existing condition provisions.
- If you currently have group cancer insurance, your Allstate coverage will terminate August 31, 2020. You have two options:
You will not receive new ID cards unless information on the current card changes, or the card is expiring (flex benefits and HSA). You should contact the plan carrier if you require a replacement card.
Note: Aetna does not mail dental ID cards. If you need to print a dental ID card, log in at aetna.com.
As part of the governmental response to COVID-19, the Internal Revenue Service on May 12, 2020, released guidance for temporary changes to section 125 plans. These changes provide greater flexibility for taxpayers by:
- Extending claims periods through December 31, 2020, for taxpayers to apply unused amounts remaining in a health FSA or dependent care assistance program as of the end of a plan year or grace period ending in 2020.
- Expanding the ability of taxpayers to make mid-year elections for health FSAs and dependent care assistance programs, allowing them to respond to changes in needs as a result of the COVID-19 pandemic.
These changes allow you to incur eligible health FSA and dependent care program expenses through December 31, 2020, for the Conroe ISD plan year ending August 31, 2020. You may also revoke, decrease, or increase an existing election, as well as make a new election, outside of annual enrollment on a prospective basis for a health FSA and dependent care program. Any revocation or decrease in election will be limited to an amount no less than the amount already reimbursed.
Please contact the CISD Benefits Office if you need to request a change of election.
Employees have the ability to select electronic delivery of Form 1095-C through the Employee Access Center. This allows you immediate access to your form in the Employee Access Center and saves the District processing costs. Electronic forms for 2019 became available January 31, 2020.
View the Electronic Disclosure Statementpdf. Please note the IRS due date for distributing 2019 forms is March 2, 2020.
For employees who do not consent to electronic delivery of Form 1095-C, a paper copy of the 2019 form was mailed January 31, 2020, to the address of record. Therefore, it is important to keep your mailing address updated with the District. If you have moved, please update your address in the Employee Access Center or complete an Address/Name/Phone/ Change Formpdf and submit it to the Conroe ISD Human Resources Department.
Please note the IRS due date for distributing 2019 forms is March 2, 2020.
Additional Form 1095-C copies are available online through the Employee Access Center. The first tax year requiring employer distribution of 1095-C forms was 2015, so forms for prior years are not available. If a replacement Form 1095-C is needed, please contact the Conroe ISD Employee Benefits Office at firstname.lastname@example.org or 936-709-7808.
Please allow 3-5 business days for processing.
Please note the IRS due date for 2019 forms is March 2, 2020.